سياسة الإستبدال والإسترجاع

Return and Exchange Policy Return and Exchange Policy Dear Customer, For your comfort and to provide an enjoyable shopping experience through our online store, please review the store’s policy on return and exchange. Before shipping the order: The customer can cancel the order by contacting customer service via the numbers listed on the website without any charges. Terms of Return and Exchange: The request for return or exchange must not exceed 7 days from the date of receipt. Exchange only once, free of charge. Gold Guarantee 🟡 At veo store, our confidence in the quality of our products and our long experience in selecting the best shoes and sports T-shirts has led us to offer you the Gold Guarantee — because your comfort and satisfaction are our top priorities. Did the product you received not meet your expectations or did it not suit you? No worries! You can return it easily and without any complications — Guarantee benefits: • Free return and exchange • Fast and easy return • Safe and secure shopping experience Guarantee conditions (does not include the following cases): • Removing or tampering with the tags • Using or damaging the product • Losing any part of the product’s accessories • Dirt on the product *veo Method of refund in the store: • If the order was paid in installments via Tabeeb, Tamara, the refund will be through Tabeeb or Tamara within 7 to 14 working days. • If the order was paid by another available method on the website (Mada – credit card – bank transfer), the refund will be via bank transfer within 7 to 14 working days, and the customer should follow up with their bank to complete the payment procedures. We at veo are keen to provide you with a comfortable and reliable shopping experience from start to finish.